Customer Service Representative (32-40 uur)
#JoinBERG

At BERG, we embrace the outdoors with a high FUN factor. To make outdoor play even more enjoyable, we develop and produce the most innovative and high-quality outdoor toys for all ages. As a Customer Service Representative, you play a key role and are the face of our company! Whether by phone, email, chat, or app, you assist our customers with product advice, purchase guidance, or service support. Everything you do has one goal: to provide the best customer experience.

Some questions you’ll handle independently, while others may require coordination with a technical colleague. By listening carefully, asking the right questions, and showing genuine interest, you become our top customer advisor! Thanks to your language skills and commercial insight, you and your team will optimize service and boost customer satisfaction. If you have leadership potential and can inspire others, a future role as team lead might be within reach!

Your main focus will be the Scandinavian market, but as part of a growing team, you’ll also support cross-border customers — helping clients in the Netherlands or Belgium with the same enthusiasm.

A dynamic role with international contacts and plenty of variety. We’re open to ideas and initiatives at any time. At BERG, you’ll have the opportunity to grow — and if you’re interested and perform well, you could even move into a team lead position. All this within an informal company culture with short lines of communication.

A WHOLE LOT OF PERKS

You’ll be part of a driven organization where job satisfaction is key. We work hard and laugh hard, with plenty of fun activities. The atmosphere is open and informal, and there’s lots of room for your professional and personal development.

• 25 vacation days and 7 additional days off (ADV)
• Non-contributory pension & WGA gap insurance
• Salary range: €2,450 to €3,700 per month
• Hybrid working possible — we’ll provide the tools you need to work from home
• Free fruit and fresh daily lunch in our canteen for a small fee
• Staff discount on our awesome go-karts, trampolines, and other products
• Table football and a jump in our trampoline park during breaks
• Regular fun team activities and competitions

Note: During peak season, we ask employees to work one Saturday per month. Additionally, working hours on Mondays and Tuesdays may be extended, with the option to compensate later in the week.