Warranty and Support
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7 frequently asked questions
BERG products are of excellent quality. That is why we offer an extended warranty period. Don't forget to register your product online within 2 months of purchase, in order to get a 4, 6, 8 or 13-year warranty on your purchase. The warranty level differs per product.
Click here to see the warranty per product:
Click here to enter the registration portal and follow the step-by-step instructions.
Registration only applies to the frames of our pedal karts, trampolines, ride-on toys, PlayBase and SportsGoal. Nets and other accessories are not covered by an extended warranty period.
Is your product not working properly? We're sorry for the inconvenience. We'll gladly help you. If your product isn't working properly on arrival, please keep all packaging materials and contact our customer service team within two weeks, so that we can further assist you as soon as possible. Please state the purchase date, the type of product and the serial number when contacting us.
If you order a product with us, you will receive a quality product. Is something wrong with the product after all? We're sorry for the inconvenience. We'll gladly help you! Please contact us and we'll find a solution as quickly as possible.
Here's how to find the serial numbers (B/N) for the different products:
You’ll find the manual for every BERG product on the product page.
1. Search for the item on BERG.com.
2. Scroll down to the section Dimensions and details.
3. At the bottom, you’ll see all available manuals together.
Are you referring to a user manual from our old selection? Please take a look here: