Customer service

Click here to enter the registration portal and follow the step-by-step instructions.

You can expect your order within 3-5 working days on average. We will dispatch your order with DPD or Dachser. Once your order has been dispatched, you will immediately receive a shipping confirmation e-mail with a parcel code to track your order. For shipments over 30 kg, the carrier will contact you to agree on a delivery time.

If you have ordered a pre-order product, your order will be dispatched as soon as the product is in stock. If you have ordered multiple items, the entire order will be shipped when all items are in stock.

Parcels weighing 0 - 30 kg: DPD

If the total parcel weighs less than 30 kg, delivery will be arranged by DPD. If you are not at home at the time of delivery, you can collect your order from a DPD package point.

Parcels weighing 30 kg or more: Dachser

If the parcel weighs more than 30 kilograms, Dachser will handle the delivery. As soon as your order is sent, you will receive an e-mail containing a Track & Trace code. Using this code, you can follow your parcel until you receive it. The transport company will contact you by e-mail to set a delivery date and time. For orders from £43 there are no shipping costs regardless of weight, unless there are additional fees for your location.

Creating an account has many advantages, including: viewing your orders, tracking your purchases, etc. You can easily create an account here.