Warranty and Support
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7 frequently asked questions
BERG products are of excellent quality. That is why we offer an extended warranty period. Don't forget to register your product online within 1 month of purchase, in order to get a 3, 5, 8 or 13-year warranty on your purchase. The warranty level differs per product.
Click here to see the warranty per product:
Click here to enter the registration portal and follow the step-by-step instructions.
Product registration only applies to go-kart, trampoline, Playbase and sportsgoal frames. Nets and other accessories are not covered by an extended warranty period.
Did you buy something from us, but your product isn’t working properly? That’s unfortunate; we’re here to help you. If your product isn’t functioning properly upon receiving it, please keep all packaging materials and contact our service team within two weeks so we can assist you as quickly as possible. When you reach out, include the purchase date, product type, and serial number. Did you purchase the product from one of our dealers? In that case, please contact the point of sale.
Note: did you buy the product from one of our dealers (so not via BERG.com)? Please contact the relevant store. Our customer service can only help if you bought directly from BERG.com.
If you order a product with us, you will receive a quality product. Is something wrong with the product after all? We're sorry for the inconvenience. We'll gladly help you! Please contact us and we'll find a solution as quickly as possible.
Note: did you buy the product through a dealer? Then any complaints must go through that point of sale. Our customer service can only assist with products purchased directly from BERG.com.
Here's how to find the serial numbers (B/N) for the different products:
You’ll find the manual for every BERG product on the product page.
1. Search for the item on BERG.com.
2. Scroll down to the section Dimensions and details.
3. At the bottom, you’ll see all available manuals together.
Are you referring to a user manual from our old selection? Please take a look here: